Refund and Exchange Policy

Lil Helper will guarantee workmanship and materials in a properly cared for product for one year from the date of purchase. Our Warranty covers all components of our products including the snaps, lining, elastic and waterproofing. The warranty is extended to the original purchaser of the products only.

Proof of purchase from an authorized retailer is required if you have not purchased your product directly from this site.

To make a warranty claim, product must be sent at customer's expense to us for examination of workmanship and materials. After reviewing your issue, we may replace the diaper or provide you with simple instructions for resolving the problem you are having. 

Except in cases of manufacturing or component defect, this guarantee does not cover leaking, diaper odor or normal wear/tear or inappropriate undoing of the snaps. We have provided a video explaining the correct procedure for undoing the snaps.

How to Undo the Snaps Properly

Warranty is void when:

  • The washing instructions have not been followed.
  • The diaper has been altered.
  • Any of the following has been used in conjunction with the use/care of the product:
    • Water temperatures exceeding 100°F or 60°C
    • A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils) or natural soap
    • Fabric softeners
    • Any caustic substance
    • Diaper rash cream
  • Product was a free gift from Lil Helper, as part of a promotional package.

No refunds are available on starter kits, trial diapers, day packs, or lite diaper kits.

Refunds and exchanges will only be issued for any unused and unwashed products that can be re-sold, except in the case of manufacturer defect. Lil Helper shipping costs for the original order will be deducted from the refund in cases where FREE shipping has applied. Shipping and handling costs are not refundable.

 

We require a proof of purchase for all exchanges and replacements, as well as a photograph of the item, if the item is not being returned. We will only accept products purchased from an approved Lil Helper retailer or from our website.

 

Refunds and exchanges do not include shipping costs and must be made within 60 days of purchase.

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